Aligning the cosmos…
Aligning the cosmos…
Last Updated: January 6, 2026
At AskChetna, we strive to provide high-quality astrological services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made on our platform.
Important: Due to the digital and personalized nature of our services, most purchases are final and non-refundable. Please review this policy carefully before making a purchase.
The following are generally non-refundable:
Refunds may be considered in the following limited circumstances:
If you experience a technical issue that prevents you from accessing a paid service (e.g., payment was deducted but credits were not added, service failed to load), please contact us within 48 hours of the transaction. We will investigate and, if confirmed, issue a refund or credit adjustment.
If you were charged multiple times for the same transaction due to a system error, the duplicate charges will be refunded promptly upon verification.
If you believe a transaction was made without your authorization, please contact us immediately. We will work with you and our payment processor to investigate and resolve the issue.
If a paid service was not delivered due to our error (e.g., report generation failed, chart did not load), we will either re-deliver the service or issue a full refund at your discretion.
To request a refund, please follow these steps:
Note: Refund requests submitted more than 30 days after the transaction may not be eligible for review.
If your refund request is approved:
Note: AskChetna is not responsible for delays caused by your bank or payment provider.
Once a credit purchase is completed, it cannot be canceled. Credits are immediately added to your account and are non-refundable.
If we introduce subscription-based services in the future, cancellation terms will be provided at the time of purchase. Subscriptions may be canceled at any time, but no pro-rated refunds will be issued for partial billing periods unless required by law.
Important: If you initiate a chargeback with your bank or credit card company without first contacting us, your account may be immediately suspended or terminated. Chargebacks are considered a breach of our Terms of Service.
We encourage you to reach out to our support team first to resolve any billing disputes amicably.
In rare cases, we may issue discretionary refunds or credits as a gesture of goodwill, even if the situation does not strictly meet our refund criteria. Such decisions are made on a case-by-case basis and do not set a precedent for future requests.
This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction with mandatory consumer protection laws (e.g., India's Consumer Protection Act), you may be entitled to additional rights.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
For refund requests, billing inquiries, or questions about this policy, please contact: